Technical Support and Sales Representative
Join us to support users, demo our product, and represent GreatLab at client visits and tradeshows across the UK, US, and Europe.
Job Type: Hybrid (Remote + On-site Client Visits)
Travel Required: UK, USA, Europe (Tradeshows & Events)
Salary: Competitive, based on experience
Start Date: ASAP
Onboarding: 2 weeks in Portugal + UK field onboarding
About Us
We’re building cutting-edge software that powers dental labs and clinics—simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across the UK and internationally, we’re looking for a confident, tech-savvy, and people-loving Technical Support & Sales Rep to join our team.
Your Role
This is a dynamic hybrid role that blends technical support with sales engagement. You’ll be the friendly face and voice of our brand—on camera, in-person, and online. From answering support tickets to running live product demos and attending global tradeshows, your job is to delight and support customers while helping convert prospects into happy users.
Responsibilities
- Deliver world-class technical support to users via Zendesk, Intercom, or similar platforms
- Produce video tutorials and walkthroughs (camera-facing, clear speaking skills essential)
- Host live demos and explain product features with charm and clarity
- Travel to client sites across the UK (particularly around Manchester)
- Attend international tradeshows (UK, USA, Europe) as a brand ambassador
- Collaborate with the sales and product team to improve user onboarding and training
- Contribute to help center content and knowledge base articles
- Act as a trusted advisor—identify ways to add value and make customers smile
Requirements
- Based in the UK, ideally near Manchester
- Drivers license & car (you’ll be visiting clients)
- Willingness to travel for 2-week onboarding in Portugal
- Prior experience in software support or SaaS environments
- Excellent written and verbal English communication
- Comfortable being on-camera for video tutorials and live demos.
- Skilled in using CRMs, support ticket systems, and help desk tools
- Strong problem-solving mindset with a customer-first attitude
- Outgoing, bubbly personality—a people person who makes others feel comfortable
- Bonus: Some understanding of the dental industry or dental lab workflows
What We Offer
- A fast-growing, mission-driven company in the dental tech space
- Opportunity to shape a key customer-facing role with autonomy
- International travel and career growth opportunities
- Friendly, supportive team and hybrid working flexibility
- All-expenses-paid onboarding in sunny Portugal
Ready to bring your energy, charm, and tech-savviness to a growing dental SaaS company?
Apply now with your CV and a short video (optional) introducing yourself.
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